We’re excited for you to receive your multisensory Spoken Flames candle(s)!—so orders are processed and shipped 2-3 business days after you place your order.
If you order over the weekend or a holiday, your order will be processed the next business day and will ship within 2-3 business days.
Standard Shipping on all domestic orders typically arrive within 3-5 business days after shipment.*
*Shipping carriers are experiencing delays due to high volumes of mail and short staff caused by COVID-19. You may experience delays on your order due to the shipping carrier. This is out of our control. But! We do our absolute best to process your order quickly to offset potential shipping delays.
We offer international shipping only to Canada at this time. In a different country? Please email us directly if you’re interested in placing an order.
REFUNDS, RETURNS & EXCHANGES
We carefully inspect all products before they are shipped.
Used candles cannot be returned or refunded. However, we will replace or refund products that were damaged during shipment. Please submit a photo of the damage within 5 days of delivery confirmation (as determined by the shipping carrier).
You may email that photo to firstname.lastname@example.org
Due to the situation with COVID-19, we are unable to process returns or exchanges at this time.