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Shipping & Returns

Thanks for shopping Spoken Flames! All orders are processed within 1-2 business days after you place your order.

DOMESTIC SHIPPING

After your order is processed, Standard Shipping on all domestic orders typically arrive within 2-3 business days after you receive your shipping notification.*

*Shipping carriers are experiencing delays due to high volumes of mail. This is out of our control. But! We do our absolute best to process your order quickly to offset potential shipping delays.

FREE STANDARD SHIPPING

We offer free standard shipping on all domestic orders between $75 - $999.99. Orders over $1,000 are considered bulk and require special packing & shipping arrangements, and are excluded from this Free Shipping offer.

INTERNATIONAL SHIPPING

We offer international shipping only to Canada at this time. In a different country? Please email us directly if you’re interested in placing an order!

DAMAGE UPON RECEIPT

We pack all orders securely and adhere Fragile/Glass stickers to each box. Damage in transit is outside of our control. However, we will replace or refund products that were damaged during shipment. Please submit a photo of the damage within 3 days of delivery confirmation (as determined by the shipping carrier).

You may email that photo to support@spokenflames.com

WRONG MAILING ADDRESS/RETURNED TO SENDER

We ship via USPS and UPS. Please double check the shipping address in the shipping confirmation email you receive immediately after placing an order. 

Shipping carriers unfortunately DO NOT reimburse the cost for the original shipment, even if it’s returned to sender. A second shipping fee is required to re-ship. 

We are not responsible for an incorrect address entered at Checkout. 

If your order is returned to sender, you may pay the cost to re-ship to the new address you provide; email us directly. Your order will re-ship within 2 business days (excl. holidays and weekends) after your original order is received back at our Brooklyn studio.

REFUNDS, RETURNS & EXCHANGES

We carefully inspect all products before they are shipped. Used candles cannot be returned or refunded.

Due to the ongoing situation with COVID-19, we are unable to process returns or exchanges at this time.