Thanks for shopping Spoken Flames!
All orders are processed within 2-3 business days after you place your order. Processing time does not include shipping/transit time.
Orders are not processed over the weekend or federal holidays.
After your order is processed, Standard Shipping on all domestic orders typically arrive within 2-4 business days after you receive your shipping notification.*
*Shipping carriers are experiencing delays due to high volumes of mail. This is out of our control. But! We do our absolute best to process your order quickly to offset potential shipping delays.
“FREE SHIPPING” Promotion
Free shipping is a promotion.
It does not imply that shipping carriers (UPS, USPS, FedEx, etc.) have or will ship your order for free. We absorb the cost of shipping.
Unfortunately, shipping costs are non-refundable. Shipping costs will be deducted from any eligible refund.
Domestic orders between $75 - $999.99 are eligible for this Free Shipping promotion. Orders over $1,000 are considered bulk and require special packing & shipping arrangements, and are excluded from this Free Shipping promotion.
We offer international shipping only to Canada at this time.
DAMAGED UPON RECEIPT
Damage in transit is outside of our control, but we will replace or refund items that were damaged during shipment. Please submit a photo of the damage within 3 days of your delivery confirmation (as determined by the shipping carrier).
You may email that photo to firstname.lastname@example.org
WRONG MAILING ADDRESS/RETURNED TO SENDER
Please double check the shipping address in the shipping confirmation email you receive immediately after placing an order.
Shipping carriers unfortunately do not reimburse the cost for the original shipment—even if it’s returned to sender. Shipping fees are non-refundable. A second shipping fee will be required to re-ship.
WHAT’S YOUR RETURN POLICY?
Due to the nature of our products we do not offer returns, refunds, or exchanges.
MY PACKAGE NEVER ARRIVED
Mail carriers sometimes mistime tracking info. This unfortunately is outside of our control. Please wait up to 48 hours (and be sure to check surrounding areas and with your neighbors!).
If your package still hasn’t arrived, please contact the mail carrier (associated with your tracking number) to open a missing mail claim. Contacting the carrier is the fastest way to open an investigation.