We’re excited for you to receive your multisensory Spoken Flames candle(s)!—so orders are processed and shipped 1-2 business days after you place your order.
If you order over the weekend or a holiday, your order will be processed the next business day and will ship within 1-2 business days.
Priority Shipping on all domestic orders over $39 is FREE and typically arrives within 1-3 business days after shipment.*
If you choose Express Shipping at checkout, your order will be processed and shipped within 1 business day.*
We offer international shipping only to Canada at this time. In a different country? Please email us directly if you're interested in placing an order.
First Class International Shipping on all international orders over $129 is FREE and typically arrives 7-15 business days after shipment.*
*Shipping carriers are experiencing delays due to the situation with COVID-19. You may experience an additional 1-2 day delay due to the shipping carrier. But! We do our absolute best to process your order quickly to offset potential shipping delays.
REFUNDS, RETURNS & EXCHANGES
We carefully inspect all products before they are shipped.
Used candles cannot be returned or refunded. However, we will replace or refund products that were damaged during shipment. Please submit a photo of the damage within 5 days of delivery confirmation (as determined by the shipping carrier).
You may email that photo to firstname.lastname@example.org
Due to the situation with COVID-19, we are unable to process returns or exchanges at this time.